A
member of our support team will talk with you first to
determine the nature of the problem and direct you to
this page if remote support is an option. If you have
not talked to a member of our support team call our service
line: 800.374.5242, give the service
operator your contact information and a description of
the problem; a member of our support team will call you
back as soon as possible.
How
It Works:
Step 1:
Once you are on
the phone with a member of our support team, you will
be directed to this page to initiate the screen-sharing
session. Complete the fields below, select your support
representative from the drop-down menu and click the Click
Here.
Step 2:
You are prompted to download a small virus-free plug-in.
Step 3:
With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 4:
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
You must be directed
to this page by a member of our support team for Live Remote Assistance
to work.
